Shipping policy

Thank you for visiting and shopping at Ink & Spindle. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time
All orders are processed within 2-3 business days, unless otherwise stated on the individual product page (eg custom made products). Some homeware items such as cushion covers may need to be made to order during times of high sales volumes, in which case your order will be dispatched in approx 1-2 weeks. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. You can calculate shipping charges on the Cart page before proceeding to the checkout. Please be aware that there may sometimes be delivery processing delays beyond our control.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped. If you have selected Large Letter post your order will be sent without tracking and we will not be able to send tracking information. All other orders will be sent via Australia Post's Regular Parcel Post service, and you will receive your tracking information directly from Australia Post to your provided email address.

Customs, Duties and Taxes
Ink & Spindle is not responsible for any international customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Ink & Spindle will cover the cost of lost or damaged packages at our sole discretion. Please contact us if your parcel has not arrived within a reasonable timeframe. Ink & Spindle reserves the right to delay the dispatch of replacement goods until we deem that a suitable time period has elapsed and that the parcel is lost and irretrievable. We anticipate that some periods of time (eg during Pandemic times or high traffic holiday seasons) deliveries may take longer than expected and request your patience during these times.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping
The Ink & Spindle shop ships worldwide.

Refunds
Please view our Refund Policy for more information.